Privacy policy

Privacy Policy

Introduction

Welcome to our online store! At 'Northern Explorer Rent', an Experience Formations LLC company, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase. By using our services, you agree to the terms described below.

Information We Collect

Personal Information

When you create an account or make a purchase, we collect your name, email address, shipping address, billing address, and phone number(s).

When you join an email, social media, or direct mail marketing list, we collect your email address, social media profile information, mailing address, and any personal credentials associated with those identifiers so we may communicate or conduct business with you accurately and in a personalized manner.

Payment information (credit card details) is securely processed by our payment gateway provider(s) via Shopify or Stripe (mainly) or its affiliates, and is stored on their servers and protected through encryption and other safeguards.

Browsing Data:

We collect non-personal information such as your IP address, browser type, and device details to improve our website’s functionality and user experience or to detect fraud and other risks associated with the information you provide us.

Cookies and similar technologies are used to track your browsing behavior and preferences when enabled.

How We Use Your Information

Order Fulfillment:

We use your personal information to process orders, arrange delivery, and provide customer support before, during, and after purchase.

Your shipping address may be shared with our logistics partners for delivery purposes, if applicable. In almost all cases, all shipping is handled and executed by our in-house team.

Communication:

We may contact you via email, phone, text, or SMS (Short Message Service) to provide order updates, respond to inquiries, or share promotional offers.

You can opt out of marketing communications at any time.

Improvement and Analytics:

We analyze browsing data to enhance our website, identify trends, and improve our product and service offerings, availability, and experiences, including customer journey functions, marketing campaigns, accessibility features, and other qualities.

Aggregated data (not personally identifiable) may be shared with third parties for analytics or other purpose(s) inherent with the software ecosystem we use to serve you.

Data Security

Secure Transactions:

We use industry-standard encryption protocols to protect your payment information during transactions.

Our payment gateway complies with PCI DSS (Payment Card Industry Data Security Standard).

Website Security:

We subscribe to industry leading security measures designed to prevent unauthorized access, data breaches, and cyber threats.

Regular security audits are conducted by our software partner(s) to maintain the integrity of the systems we use.

Your Rights

Access and Control:

You can access, update, or delete your personal information through the instructions described within Shopify's Consumer Policy.

If you wish to delete your information as a customer of NES, please contact our customer support team for prompt attention.

Cookies:

You can manage cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to external sites. Please review the privacy policies of those sites, as we are not responsible for their practices.

Changes to this Policy

We reserve the right to update this Privacy Policy. Any changes will be posted on our website.

If you have any questions or need further assistance, please contact us at info@northernexplorersupply.com.